Terms of service

Last updated: 7 October 2026

1. About these terms

1.1 These terms apply to your use of standbykit.co.uk and to every order you place with us. "We", "us" and "our" mean StandbyKit. You can contact us at hello@standbykit.co.uk.

1.2 Our Refund Policy, Shipping Policy and Privacy Policy form part of these terms. Please read them all before you order. By placing an order or using our site, you agree to these terms.

1.3 If you buy as a consumer, nothing in these terms takes away or limits your legal rights. Section 16 sets out extra terms that apply if you buy as a business.

2. Using our site

2.1 You must be 18 or over to place an order.

2.2 You must give us accurate, complete and up-to-date information. You are responsible for keeping your account login secure and for everything done through your account.

2.3 You may use our site for your own personal, non-commercial use only. You must not:

• use it for anything unlawful, fraudulent or harmful
• upload viruses or other harmful code, or try to get round our security
• use bots, scrapers, data-gathering tools or AI agents to access the site, unless section 2.4 allows it
• copy, resell or exploit any part of the site
• pretend to be someone else or give false information

2.4 Any automated agent acting for a person must identify itself in its user agent string as "Agent/[agent name]". It must not hide that it is automated or get round CAPTCHAs or other blocking measures. It must answer honestly if asked whether it is a person or a computer. It must stop if we ask it to. We may limit or block agents at any time.

2.5 We may suspend or close your account, or refuse access to our site, if we reasonably believe you have broken these terms.

2.6 We work to keep the site running and accurate, but we can't promise it will always be available, uninterrupted or free of errors. We may change or withdraw any part of it.

2.7 Links to other websites are for your information only. We have no control over them and are not responsible for their content or for anything you buy from them.

3. Our products

3.1 The contents of each kit are as described on the product page when you order. Photos are for illustration. Packaging, colours and the brand of individual items may differ from the pictures.

3.2 We may make minor changes to a kit, such as swapping an item for one of the same type that does the same job to at least the same standard. We may also make changes needed to comply with the law or safety requirements.

3.3 We may limit the number of kits any person or household can buy.

3.4 Our website, product pages and printed household guide give general information to help you prepare. They are not professional, medical or legal advice and are not tailored to your circumstances.

3.5 We are not endorsed by or affiliated with any government department. Where we refer to official guidance, it is publicly available and we have followed it as at the date shown.

4. Important safety information

4.1 An emergency kit helps you prepare. It cannot guarantee your safety or that every need will be met in every emergency. Every household is different, so please check the kit suits yours and add anything else you need, such as prescription medication.

4.2 In an emergency, always follow instructions from the emergency services and official sources. If anyone is in danger, call 999.

4.3 The first aid kit is not a substitute for medical treatment. We recommend that at least one person in your household does first aid training.

4.4 Before using any item, read and follow its instructions and warnings, as well as the printed guide.

4.5 Store your kit somewhere cool and dry. Check use-by and expiry dates regularly and replace items that have expired. Recharge the power bank as its instructions say.

4.6 Water purification tablets are designed to treat germs in water. They do not remove chemicals, fuel, heavy metals or salt. Never use them on water you suspect is chemically contaminated, or on seawater.

4.7 Ration packs may contain allergens. Check the ingredients and allergy information on the packaging before eating.

4.8 Batteries and the power bank contain lithium cells. Do not crush, puncture, short-circuit, heat or burn them. Recycle them responsibly.

4.9 Keep the kit, batteries, tablets and small parts out of reach of children. Children should only use items under adult supervision.

5. Orders

5.1 When you place an order, you are offering to buy from us. The email confirming we have received your order is not acceptance. We accept your order when we email you to confirm it has been dispatched. That is when the contract between us is formed.

5.2 We may decline an order before we accept it, for example if:

• the item is out of stock
• there is an error in the price or description
• we suspect fraud or the payment is not authorised
• the delivery address is outside the area we deliver to
• the order looks like it is for resale and we haven't agreed to that

5.3 If we decline your order, we'll tell you and refund any payment in full.

6. Prices and payment

6.1 Prices are in pounds sterling and include VAT where it applies. Standard UK delivery is free unless we tell you otherwise before you order.

6.2 The price you pay is the price shown when you place your order.

6.3 We work hard to get prices right. If we find an error before we accept your order, we'll contact you to ask whether you want to go ahead at the correct price or cancel. If the error is obvious and you could reasonably have recognised it, we don't have to supply the product at the wrong price, even after we've accepted your order. We'll refund anything you've paid.

6.4 We take payment when you place your order. You confirm that you are allowed to use the payment method you give us.

6.5 Discount codes and promotions have their own terms. Unless we say otherwise, only one code can be used per order, codes have no cash value and we can end a promotion at any time. Ending a promotion won't affect orders already placed.

7. Delivery

7.1 We deliver to UK addresses only. Our Shipping Policy explains dispatch times, delivery times and what happens if a parcel is late, lost or damaged. Delivery times are estimates.

7.2 Your kit is your responsibility once it has been delivered to you, to someone you've asked to receive it or to a safe place you've chosen.

7.3 You own the kit once we have received full payment.

7.4 If you don't take delivery or collect your parcel, our Refund Policy explains what happens.

8. Cancelling and returning

8.1 As a consumer, you can cancel your order from when you place it until 14 days after delivery. Our Refund Policy explains how. It also explains that you pay return postage if you change your mind, that sealed hygiene items can't be returned once opened and when we can reduce your refund.

8.2 We may cancel an order after accepting it if events outside our control (section 11) mean we can't supply it, or if we find the payment was fraudulent. We'll refund anything you've paid for products you haven't received.

9. If something is wrong with your kit

9.1 We must supply products that match their description, are of satisfactory quality and are fit for purpose. If they don't, you have legal rights under the Consumer Rights Act 2015, summarised in our Refund Policy. For more detail, visit Citizens Advice.

9.2 We don't give any guarantee beyond those legal rights unless we tell you so in writing. Some individual items may come with a manufacturer's guarantee, which is in addition to your rights against us.

10. Our responsibility for loss or damage

10.1 If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it was obvious it would happen or if we both knew it might happen when the contract was made. We are not responsible for loss or damage that is not foreseeable.

10.2 We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of anyone working for us, for fraud or fraudulent misrepresentation, for breaking your legal rights in relation to the products or for defective products under the Consumer Protection Act 1987.

10.3 We supply our kits for domestic and private use only. If you use them for any commercial or business purpose, we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

10.4 We are not responsible for loss or damage to the extent it is caused by:

• not following the instructions, warnings or safety information that come with the kit or in section 4
• misuse, alteration, accident or neglect
• storing items in the wrong conditions, or using them after their use-by or expiry date
• normal wear and tear
• using an item for a purpose it wasn't designed for
• events outside our control (section 11)

10.5 We take care to keep the information on our site and in our guide accurate, but it can't cover every situation. It doesn't replace advice from the emergency services, healthcare professionals or official sources.

11. Events outside our control

11.1 We are not responsible for delays or failure to perform caused by events outside our reasonable control. These include severe weather, flooding, power cuts, strikes, courier or supplier failures, pandemics, war, terrorism, cyber attacks and government action.

11.2 If this happens, we'll contact you as soon as we can and take steps to reduce the delay. If there is a risk of substantial delay, you can contact us to cancel. We'll then refund you for any products you haven't received.

12. Intellectual property

12.1 All content on our site and in our printed household guide, including text, images, designs, logos and the Standby and StandbyKit names, belongs to us or our licensors. It is protected by UK copyright and trade mark law.

12.2 You may view and print content for your own personal use. You must not copy, reproduce, distribute, sell or adapt any of it, including the printed guide, without our written permission.

13. Reviews and feedback

13.1 If you send us a review, feedback or ideas, you give us a free, permanent, worldwide licence to use, copy, publish and display it in any media, including in our marketing.

13.2 You confirm that your review is your own honest opinion based on your genuine experience. If you received anything in return for it, you must say so.

13.3 We may remove reviews or feedback that are unlawful, abusive, offensive, fake, off-topic or that break someone else's rights. We don't remove reviews just because they're negative. We are under no obligation to keep feedback confidential, pay for it or reply to it.

14. Privacy and Shopify

14.1 We use your personal information as set out in our Privacy Policy. Some of your information may also be handled under Shopify's Privacy Policy.

14.2 StandbyKit is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with StandbyKit. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and StandbyKit, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with StandbyKit.

15. Changes to these terms

15.1 We may update these terms from time to time. The version on our site when you place an order applies to that order.

16. Business customers

16.1 This section applies if you buy in the course of a business, for example as a landlord, letting agent or employer. If anything in this section conflicts with the rest of these terms, this section applies.

16.2 The 14-day right to cancel does not apply. We will replace or refund faulty or damaged items as set out in section 6 of our Refund Policy.

16.3 To the fullest extent the law allows, all terms implied by law are excluded, except those about our right to sell the products.

16.4 Our total liability to you for all claims arising out of or connected with an order is limited to the price you paid for that order. We are not liable for any loss of profit, revenue, business, contracts, goodwill or data, or for any indirect or consequential loss.

16.5 Nothing in this section limits liability for death or personal injury caused by negligence, for fraud or for anything else that can't be limited by law.

16.6 If you give our kits to other people, such as tenants or staff, you must pass on all instructions, warnings and safety information that come with them. You will compensate us for any claims, losses or costs we suffer because you failed to do so, or because you resold or altered the kits without our written agreement.

17. Other important terms

17.1 We may transfer our rights and obligations under these terms to another organisation. We'll tell you if this happens. If you're unhappy, you can contact us to end the contract. We'll then refund you for any products you haven't received.

17.2 You may only transfer your rights or obligations under these terms to someone else if we agree in writing.

17.3 These terms are between you and us. Except for section 14.2, no other person has any rights to enforce them.

17.4 If a court finds part of these terms unlawful, the rest will continue in force.

17.5 If we delay in enforcing these terms, we can still enforce them later.

18. Complaints and the law that applies

18.1 If you have a problem, email hello@standbykit.co.uk. We aim to reply within 5 working days.

18.2 If we can't resolve your complaint, we'll give you details of an alternative dispute resolution provider and tell you whether we agree to use it.

18.3 These terms are governed by the law of England and Wales. If you are a consumer, you can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

18.4 If you buy as a business, the courts of England and Wales have exclusive jurisdiction.

Contact

StandbyKit
hello@standbykit.co.uk