Shipping policy

Last updated: 7 October 2026

This policy explains how delivery works for orders from StandbyKit at standbykit.co.uk.

Where we deliver

We deliver to addresses in England, Scotland, Wales and Northern Ireland. We can't currently deliver to the Channel Islands, the Isle of Man, BFPO addresses or anywhere outside the UK. Our kits may contain lithium batteries, which limits how they can be sent.

Cost

Standard UK delivery is free on every kit.

When we dispatch

We dispatch every order on the next working day. Working days are Monday to Friday, not including UK bank holidays. An order placed on a Friday, Saturday or Sunday is dispatched on the Monday.

How long delivery takes

Kits go by a tracked service and usually arrive 2 to 3 working days after dispatch. We'll email you a tracking link as soon as your kit is on its way. If you order more than one kit, they may arrive in separate parcels.

Delivery times are estimates. Couriers can be held up by bad weather, strikes or busy periods such as Christmas. If your kit hasn't arrived within 7 working days of dispatch, email us and we'll chase it.

Your delivery address

Please check your address carefully at checkout. If a parcel comes back to us because the address was wrong or incomplete, we'll send it again once you've paid the cost of the new delivery.

If you refuse delivery or don't collect your parcel, our refund policy explains what happens.

If tracking says delivered but you don't have it

Please check around your property, with your neighbours and in any safe place you've given the courier. If it still hasn't turned up, email us within 7 days of the delivery date. We'll open an investigation with the courier. Your kit is our responsibility until it reaches you, so if it's lost we'll send a replacement or refund you.

Lost or damaged parcels

If your tracking hasn't moved for 5 working days, email us. If the courier confirms the parcel is lost, we'll send a replacement or refund you. If your kit arrives damaged, see section 6 of our refund policy.

Changing or cancelling an order

Email us as soon as you can. We can change or cancel an order free of charge until it has been dispatched. After that, our refund policy applies.

Contact

StandbyKit
hello@standbykit.co.uk